Is water damage covered by my insurance policy?

Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc. ). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance or sump pump failure insurance. Contacting a restoration contractor and your insurance adjuster at the same time is a good idea because the restoration contractor will help make sure that the water extraction and dry out will be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may have to pay out of pocket to get the property completely back to normal.

How long will it take to dry out my property?

That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry but can still leave behind moisture levels that create an ideal environment for mold to grow.

Should I start mopping up the water myself?

Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Mr. Restore will be able to back up your insurance claim scope with the necessary technical documentation.

What happens to all of my wet belongings?

If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician from Mr. Restore will help you sort through the property's contents to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your Mr. Restore team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.

How do I know for sure what caused the water damage to my property?

Identifying the source of the water damage is one of the first steps in both the insurance claim process and before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling of your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.

How can I prevent water damage?

A good portion of water damage can be prevented by proper household maintenance. Routine plumbing maintenance, as well as sump pump and appliance maintenance, are effective ways to avoid preventable damages. If you live in a cold climate, preparing your home for the winter can also help avoid damage. Finally, it's a good idea to regularly check the exterior of your home, particularly your roof, for damage to ensure water isn't unexpectedly leaking into your home.

Sewage Removal and Extraction

Damage from a sewage catastrophe can be unsanitary and spread throughout your Amarillo home. Count on Mr. Restore for expert sewage extraction to return your property back to good condition. Our experts know what to expect from sewage disasters in Amarillo and are trained in its efficient cleanup. Once the sewage is removed, we'll provide restoration services to address any damage. With our friendly customer service, you'll be confident in Mr. Restore's services.

Why Choose Mr. Restore?

On-Site in 60 Minutes or Less
60+ Years of Experience
Family-Owned and Operated
Insurance Claims Assistance
A+ Rated on the BBB!

(877) 631-7576

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Types of Sewage

Sewage is made up of different kinds of water with varying contamination levels. Gray water is sewage that has not been contaminated with fecal matter. However, it has harmful materials that can leave Amarillo residents sick. The other type of water found in sewage is black water. A toxic concoction of human waste and chemicals, black water carries bacteria and viruses that can result in serious illness. Any kind of sewage damage should be removed by professionals with adequate gear and knowledge. Mr. Restore's team of qualified sewage cleanup specialists are prepared to handle gray and black water. Whenever Amarillo calls, we're here to help.

Quality Sewage Extraction Services in Amarillo

Mr. Restore has brought high-quality sewage extraction services to the Amarillo area for more than 50 years. We uphold our reputation by offering fast and thorough sewage cleanup services to anyone suffering from wastewater. A lack of action can lead to further destruction, so when gray and black water invades your home in the Amarillo area, give us a call to prevent any more damage. One of our specialists will be there to perform sewage removal within an hour. Once that's done, we repair or replace any areas affected.

Constant Communication Throughout Your Sewage Removal Project

On top of thorough sewage cleanup, Mr. Restore delivers exceptional customer service to all of our customers. We've adapted to technology for a more inclusive experience. With our system, customers can log on to view the status of their sewage extraction and any related photos. Get current updates at a time that's best for you. We also work with your insurance company to figure out coverage and process your claim.

Customer Reviews

Mr. Restore did an amazing job mitigating the damage in my house when we had a sewer flood. They told us exactly how the process worked each step of the way. It was a stinky, dirty and messy job. . . and they could not have been more kind and professional. That's just what you need when a disaster happens in your home because it's so stressful. I don't hesitate to recommend this c...

Jennifer H.

Had a leak somewhere and thought it was a bigger issue than what it was. Thankfully Mr. Restore came out and did a quick assessment and gave me some tips on how to fix the issue myself to save some money because the issue wasn't as bad as it may have seemed. Really appreciated their service and while I hope I am never in need of their service, if I am they will be the first call I make.

Anonymous

We worked with Wes Bock and his team after a small fire in our warehouse. They were incredibly professional, and went beyond the extra mile in helping us sort everything out. I could not recommend them more. The peace of mind that comes with knowing that you're being taken care of after an event like this is priceless, and they provided that and more. If you're looking at restoration s...

Tim G.

We came home from a vacation to a flooded house. The Mr. Restore team had a team to our house in under 30 minutes with equipment in tow. Their team was so professional and helpful - they answered every question we had. They even acknowledged that for the amount of damage we had there were alternative methods we could take to make the repairs on our own. You could not find a more honest, honor...

Kate J.

Contact Mr. Restore Today!

When there's been a sewer back-up or overflow to your home or commercial business it's difficult to know who to call to help clean up and repair the property. The answer is easy! Mr. Restore is a Amarillo restoration company that provides full-service sewage removal and cleanup services, including sewage removal, structural drying, contents and textile restoration, demolition and reconstruction. Contact Mr. Restore today, we are available 24/7 and can be at your property in 60 minutes!